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Privacy policy

How we use your information

We look after any personal information that you share with us. We only use it to provide you with a service. Here’s our privacy policy.

We never sell your information. We take care to keep your personal information safe and secure.

At the point that we collect your information for a specific use (in an online form, for example), we’ll explain how we’ll use it and how long we’ll keep your information (PDF, 142kb).

We’ll only share your information under specific circumstances:

  • with third party organisations who provide you with a service on our behalf. Our contracts require them to treat your personal information with the same care that we do
  • with partner organisations such as the NHS and schools, where it’ll improve your service. We’ll ask you for your consent before sharing, unless we have a legal duty to share the data
  • with district and borough councils in Hertfordshire if they’re responsible for the service you’ve contacted us about (for example, bin collections).
  • with other organisations such as the police if we think there’s a serious risk to you, your family or someone working with them

What personal data we collect and why we collect it

If you sign up to one of our email newsletters, we’ll use your email address to send your chosen newsletter to. We won’t use your email address for any other purpose.

If you sign up to one of our email newsletters, we’ll use your email address to send your chosen newsletter to. We won’t use your email address for any other purpose.

You can unsubscribe from newsletters at any time via the unsubscribe link at the bottom of every email we send.

Your rights

You have the right to access the information we hold about you. You also have the right to:

  • Be informed about what information we hold about you and how we use it correct any factual errors
  • Object to us processing your data. However, our responsibilities may mean that we can’t stop processing
  • Request that your data is deleted. However, again, we may be unable to delete your data if there’s a need for us to keep it. In this case, we’ll explain why we need to keep the data
  • Ask us to stop using your data while we consider a request to have it corrected or deleted. There may be some circumstances where we can’t do that – we’ll explain if this is the case
  • Request data we hold about you in a format that allows it to be transferred to another organisation (in certain circumstances)
  • Request that any decisions taken using automated processes are reviewed by a member of staff. You have the right to challenge those decisions.

Links to other websites

This privacy policy doesn’t cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

If you have any concerns or queries about the way your data is handled, email

Or write to:

Data Protection Officer
Hertfordshire County Council
County Hall
Pegs Lane
SG13 8DQ.

If you’re unhappy with a response from us about how your personal data is processed, you can complain to the Information Commissioner’s Office.


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Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


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